How Balluff handles inquiry and site interaction data.

This policy describes the information collected through the Balluff website and how it is used to respond to B2B product, service, and documentation requests. The site is designed for industrial buyers, engineers, maintenance teams, and quality personnel who need support for sensors, transmitters, IO-Link systems, and process instrumentation.

Information collected

We may collect name, company, email, phone number, country, request type, application notes, and any technical details you choose to provide. The website may also record basic usage data such as pages visited, browser type, referring page, and form submission time so that we can maintain site performance and improve the clarity of our technical content.

How information is used

Inquiry data is used to answer your request, prepare product selection guidance, coordinate service support, improve documentation, and maintain a record of the communication. If your request involves replacement or calibration, the information may be used to check compatibility, certificate expectations, approval regions, and service timing.

Sharing

Balluff does not sell inquiry data. Information may be shared with authorized personnel, service partners, logistics providers, or technical specialists when that sharing is needed to respond to your request. We expect those parties to handle the information in a manner consistent with business confidentiality and applicable law.

Technical records

Some requests include installed part numbers, calibration intervals, device parameters, plant locations, or process conditions. We use those details only to understand the application and prepare a relevant response. Buyers should avoid sending confidential plant data that is not needed for selection, and they should mark sensitive information clearly when it is necessary to evaluate a replacement or service path.

Retention and choices

Records may be retained for business follow-up, audit support, dispute resolution, and service history. You may ask us to update or remove contact information when continued retention is not required for legitimate business or legal purposes.

Security and updates

Reasonable administrative and technical safeguards are used to protect inquiry records from unauthorized access. No website transmission is guaranteed to be perfect, so users should avoid placing passwords, payment card numbers, or unrelated personal data into application notes. This policy may be updated as site features, legal requirements, or business processes change.